Customer Service Executive

• Securing booking confirmation from vendors.
• Maintaining SOP for customers.
• Shipment follow up with sales, customers and vendors.
• Opening of the job cards with complete details.
• Process flow execution and monitoring.
• Customer liaison, feedback and reporting.
• Service failure should be communicated to sales person and to customer within the same day.
• CS will be the key contact and responsible for retention of customer.
• Informing documents requirement / qualifying the documents / pre-alerts.
• Ensuring file and documents compliance.
• Raising dispute and follow up.
• Shipment tracking and updating.
• Periodical reporting.
• Dispute filing and follow up.
• Waiver and discounts follow up and closing.
• JIP reports and closing.
• CS will ensure that the jobs are handled as per the set SOP.

3-5 years of previous experience in a similar role

Should be versatile and committed professional with fair knowledge and experience of Freight Forwarding, and Shipping in UAE.

Excellent interpersonal skills, workflow optimization and ability to learn from experience and pro-act in client servicing.